At Mahae, we strive to provide a reliable and straightforward delivery experience for all our customers across the United Kingdom. Our focus is on ensuring that your selected hats and ties are handled with care and reach you in perfect condition. Currently, we exclusively offer shipping services within the UK to maintain a high standard of logistics and customer satisfaction.
Shipping Costs and Rates
We believe in transparency when it comes to delivery charges. To keep things simple for our shoppers, we apply a flat rate shipping fee of £10 to all orders. This fixed cost remains the same regardless of the number of items you purchase or the total weight of your package, ensuring there are no surprises at the checkout.
Order Processing and Handling Time
Every order placed at Mahae undergoes a careful inspection and packaging process before it leaves our facility. Our standard handling time is 1-2 business days, operating from Monday to Friday. Please note that orders placed during the weekend or on public holidays will begin processing on the following business day.
Transit and Delivery Timelines
Once your order has been prepared and handed over to our courier partners, the estimated transit time is 3-5 business days. This means the total estimated time from placing your order to receiving it at your doorstep is generally between 4-7 business days. We work with reputable UK couriers to ensure your items are treated with the respect they deserve during transit.
Tracking Your Order
To keep you informed about the progress of your delivery, we provide a tracking number for every shipment. As soon as your package is dispatched, you will receive a confirmation email containing this information, allowing you to monitor your parcel’s journey directly through the courier’s portal.
Delivery Accuracy and Support
We kindly ask our customers to double-check their delivery address and postcode during the checkout process to avoid any delays. While we take every precaution to ensure a smooth delivery, if you encounter any issues with your shipment or if your tracking information shows a delivery that you have not received, please contact our support team at info@mahae.store. We are here to assist you and will coordinate with our delivery partners to resolve any concerns promptly.
Get In Touch
Business Name: Mahae
Business Mail: info@mahae.store
Business Hours: 8:00 AM to 4:00 PM
Business Days: Monday to Friday
Business Address: 25 Main St, Balerno EH14 7EQ, United Kingdom