FAQs
At Mahae, we want to make your fragrance shopping experience simple, clear, and reliable. Below are answers to common questions about our perfumes, orders, payments, shipping, returns, refunds, and customer support.
Q: What does Mahae sell?
A: Mahae is an online fragrance store that offers perfumes and fragrance products for customers who enjoy personal, elegant, and memorable scents.
Q: Do you ship outside the United States?
A: No. Mahae currently ships orders within the United States only. We do not offer international shipping at this time.
Q: How much is shipping?
A: Mahae charges a flat shipping rate of $5 on all orders within the United States.
Q: How long does order processing take?
A: Orders are usually processed within 1–2 business days after payment confirmation.
Orders placed before 5:00 PM (GMT-8) may be processed the same business day whenever possible. Orders placed after this time, on weekends, or on public holidays are processed on the next business day.
Q: How long does delivery take?
A: After an order is shipped, delivery usually takes 2–4 business days. The total delivery time, including processing and shipping, is usually 3–6 business days.
Q: Will I receive tracking information?
A: Yes. Once your order has been dispatch, tracking information will be sent to the email address used at checkout.
Tracking details may take some time to update after the carrier scans the package.
Q: What payment method do you accept?
A: Mahae accepts payments through PayPal.
Q: Is my payment information secure?
A: Yes. Payments are processed through PayPal’s secure payment system. Mahae does not store or access your PayPal login details and sensitive financial information.
Q: Can I cancel my order?
A: You may request cancellation only if your order has not yet been processed or dispatched.
Once an order has been dispatched, cancellation may not be possible.
Q: Can I return a perfume?
A: Yes, eligible fragrance products may be returned within 30 days of delivery.
To qualify for return, the item must be unused and in its original packaging.
Q: Can opened or used perfumes be returned?
A: No. For hygiene, safety, and product quality reasons, opened or used perfume products cannot be returned unless the item arrived damaged, defective, leaking, broken, or incorrect.
Q: What if I receive a damaged, leaking, or incorrect item?
A: If you receive a damaged, defective, leaking, broken, or incorrect item, contact us within 7 days of delivery.
Please include your order number, full name, clear photos of the product, and clear photos of the packaging.
Q: Do you offer exchanges?
A: Mahae accepts exchanges for eligible items.
If you would like a different fragrance, you may request an exchange according to our exchange policy. Exchange requests are subject to product availability and eligibility conditions.
Q: How long does a refund take?
A: Once your return is received, inspected, and approved, refunds are processed within 8 business days.
Refunds are issued to the original payment method used at checkout. Your bank, PayPal, or card provider may take additional time to post the refund.
Q: Are shipping charges refundable?
A: Original shipping charges are non-refundable unless the return is due to Mahae’s error, such as a damaged, defective, leaking, or incorrect item.
Q: What should I do if my package is marked delivered but I did not receive it?
A: First, check with household members, neighbors, building management, or your local carrier.
If you still cannot locate the package, contact us at support@mahae.store so we can review the tracking details and assist you.
Q: What happens if I enter the wrong shipping address?
A: Customers are responsible for entering the correct shipping address at checkout.
If you notice an address mistake, contact us immediately. Once an order has been dispatched, we may not be able to update the address.
Q: How do I choose the right fragrance?
A: You can review the product description, fragrance style, scent notes, and product details listed on each product page. Fragrance preference is personal, so choose based on your preferred scent type, occasion, and daily use.
Q: How can I contact customer support?
A: You can reach us at support@mahae.store. We typically respond within 24–48 business hours.
Q: What should I include when contacting support?
A: Please include your order number, full name, and a clear description of your inquiry for faster assistance.
Contact Information
Business Name: Mahae
Business Hours: Monday to Friday, 9:00 AM to 5:00 PM (GMT-8)
Business Email: support@mahae.store
Business Adress: 300 Egan Dr, Juneau Alaska 99801, United States