Payment Policy

This Payment Policy explains how payments are processed on Mahae, which payment method is accepted, and what customers can expect during and after placing an order. Mahae specializes in perfumes and fragrance products, and this policy is designed to ensure transparency, security, and trust in every financial transaction.

Accepted Payment Method

Mahae accepts payments through PayPal, a secure and widely recognized online payment platform. Customers may complete their purchase using a Paypal account. All payments must be completed online at the time of checkout. Mahae does not accept cash, checks, money orders, or offline payment methods.

Currency and Charges

All prices on Mahae.store are displayed in U.S. Dollars (USD).

The total payable amount may include:

• • Product price

• • Applicable taxes

• • Flat shipping fee

• • Any other charges shown before checkout confirmation

Mahae does not charge hidden fees. Any PayPal-related fees, if applicable, are handled directly by PayPal according to PayPal’s own terms and conditions.

Payment Authorization

When a customer places an order, payment is processed and authorized through PayPal. Once PayPal confirms successful payment, the order is accepted and moves into the processing stage. Orders are not processed or dispatched until payment confirmation has been received. If payment fails due to insufficient funds, account restrictions, incorrect payment details, or technical issues, the order will not be completed. The customer may retry payment or place a new order.

Payment Security

All transactions on Mahae are processed through PayPal’s secure payment system. Mahae does not store, view, or have access to customers’ PayPal login details or sensitive financial information. Customers should ensure they are completing checkout through the official mahae.store website and should check for the secure https:// connection and lock icon in the browser address bar.

Order Confirmation

After successful payment, customers will receive an order confirmation email. This email may include:

• • Order number

• • Purchased fragrance product details

• • Billing and shipping information

• • Total amount paid

• • Estimated processing and delivery information

If an order confirmation email is not received shortly after payment, customers should check their spam or junk folder first. If the email is still not found, customers may contact Mahae support for assistance.

Failed or Incomplete Payments

If a PayPal payment is declined, canceled, interrupted, or incomplete, the order will not be processed. Mahae does not reserve inventory for unpaid or failed transactions. Customers may place a new order once the payment issue is resolved, subject to product availability.

Billing Information Accuracy

Customers are responsible for ensuring that their billing information, PayPal account details, shipping address, and contact information are accurate and up to date. Mahae is not responsible for order delays, failed payments, or cancellations caused by incorrect billing details, PayPal account restrictions, or incomplete customer information.

Payment Review and Verification

For security purposes, some PayPal transactions may be temporarily reviewed, delayed, or held. In certain cases, Mahae may contact the customer to verify order details, customer information, or shipping information before processing the order. These checks are used to help prevent unauthorized transactions, fraud, and payment misuse.

Cancellations and Payments

Customers may request order cancellation only if the order has been paid for but has not yet been shipped. Once an order has been dispatched, cancellation may no longer be possible. In that case, the customer may need to follow the Return and Refund Policy if the item is eligible for return. Due to the nature of fragrance products, opened or used perfume items may not be eligible for return unless the product is damaged, defective, or incorrect.

Refunds

Approved refunds are issued to the original PayPal payment method used at checkout. Refunds are processed according to our Return and Refund Policy. Once a refund is approved, Mahae will initiate the refund within 8 business days. Please note that PayPal, banks, or card providers may take additional time to post the refund to the customer’s account.

Duplicate or Excess Payments

If a duplicate payment, overpayment, or payment error occurs, customers should contact Mahae support with relevant order and PayPal transaction details. After verification, any confirmed excess payment will be refunded to the original payment method.

Payment Disputes and Chargebacks

If a customer has a payment concern, Mahae encourages contacting customer support before opening a PayPal dispute or chargeback. Direct communication usually allows faster review and resolution. Mahae may request supporting information such as order confirmation, payment details, tracking information, or product photos where required.

Fraud Prevention

Mahae monitors orders for unusual, suspicious, or potentially unauthorized payment activity. Any order flagged by PayPal or internal security checks may be delayed, canceled, or refunded to protect customers and the business. Mahae reserves the right to refuse or cancel any order suspected of fraud, unauthorized payment use, or policy abuse.

Updating Payment Method

Customers may select or update their PayPal payment option during checkout. Once an order has been placed and payment is completed, the payment method for that order cannot be changed. Updated PayPal or payment details will apply only to future purchases.

Policy Updates

Mahae reserves the right to update this Payment Policy at any time to reflect changes in payment processing, PayPal requirements, legal obligations, or security practices. Any updates will be posted on this page and will become effective immediately after publication.

Contact Information

Business Name: Mahae
Business Hours: Monday to Friday, 9:00 AM to 5:00 PM (GMT-8)
Business Email: support@mahae.store
Business Adress: 300 Egan Dr, Juneau Alaska 99801, United States