Privacy Policy

This Privacy Policy explains how Mahae collects, uses, protects, and shares customer information when customers visit mahae.store, place an order, contact customer support, use chatbot support, or interact with our online store. Mahae specializes in perfumes and fragrance products and serves customers within the United States. By using Mahae, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit our website, place an order, or contact us, we may collect the following information:

- Full name
- Email address
- Phone number
- Billing address
- Shipping address
- Order details
- Payment confirmation details
- Customer support messages
- Chatbot support conversations

We collect this information only when it is needed to operate our store, process orders, provide support, improve website performance, and protect our business from fraud or misuse.

Payment Information

Mahae accepts payment through PayPal. Payment information is processed securely through PayPal. Mahae does not store, view, or have access to customers’ PayPal login details, full card numbers, or sensitive financial information. Customers should review PayPal’s own privacy and payment policies for details about how PayPal processes payment information.

How We Use Customer Information

Mahae may use customer information to:

- Process and fulfill orders
- Confirm payments
- Send order confirmation emails
- Provide shipping and tracking updates
- Respond to customer questions
- Handle returns, refunds, and order issues
- Provide chatbot and customer support
- Improve website performance and customer experience
- Prevent fraud, unauthorized payments, and misuse
- Comply with legal, tax, payment, and business requirements
- Send store updates or promotional messages where permitted

Customers may unsubscribe from marketing emails if such emails are offered.

Cookies and Tracking Technologies

Mahae.store may use cookies and similar technologies to improve website functionality, analyze website traffic, remember customer preferences, support checkout performance, and improve the shopping experience. Cookies may help us understand how visitors use our website, which pages are viewed, and how customers interact with our store. Customers can adjust browser settings to refuse or remove cookies. However, some website features may not work properly if cookies are disabled.

Chatbot Support

Mahae may provide chatbot support on our website to help customers with common questions about products, orders, shipping, returns, refunds, and store policies. Information entered into the chatbot may be used to provide support, improve customer service, and review customer inquiries. Customers should avoid sharing sensitive financial information, passwords, or unnecessary personal details through chatbot messages.

Social Media

Mahae may maintain official social media pages on platforms such as Instagram and Pinterest. If customers interact with Mahae through social media, the social media platform may collect information according to its own privacy policy. Mahae is not responsible for the privacy practices of third-party social media platforms. For order-specific support, customers should contact us through our official email address instead of sharing private order details publicly on social media.

Sharing of Information

Mahae does not sell customer personal information for money. We may share necessary customer information with trusted third-party service providers who help us operate our business, such as:

- Payment processors
- Shipping carriers
- Website hosting providers
- Email service providers
- Analytics tools
- Fraud prevention service
- Customer support or chatbot service providers

These third parties receive only the information needed to perform their services. If advertising or analytics tools are used, certain website activity information may be shared with those tools as permitted by applicable law.

Fraud Prevention and Security

Mahae may use customer information to detect suspicious activity, prevent unauthorized payments, reduce fraud risk, and protect the website from misuse. Orders may be reviewed, delayed, canceled, or refunded if suspicious activity is detected.

Data Security

Mahae takes reasonable steps to protect customer information from unauthorized access, misuse, loss, or disclosure. Our website uses secure technology where appropriate, and payment processing is handled through PayPal’s secure payment system. However, no online system can be guaranteed 100% secure. Customers are responsible for keeping their own account, email, and payment login information safe.

Data Retention

Mahae keeps customer information only for as long as necessary to:

- Process and manage orders
- Provide customer support
- Handle returns and refunds
- Maintain business records
- Prevent fraud and security issues
- Meet legal, tax, and accounting requirements

When information is no longer needed, we may delete, anonymize, or securely store it according to business and legal requirements.

Customer Rights

Depending on your location and applicable law, you may have the right to:

- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain personal information
- Request information about how your data is used or shared
- Opt out of certain marketing communications
- Opt out of certain data sharing where applicable
- Not be discriminated against for exercising privacy rights

To submit a privacy request, please contact us at: support@mahae.store

We may need to verify your identity before processing certain requests.

California Privacy Notice

If you are a California resident, you may have additional privacy rights under California privacy laws, including the right to know what personal information is collected, used, shared, or sold, the right to request deletion, the right to correct inaccurate information, the right to opt out of certain sharing or sale of personal information, and the right to non-discrimination for exercising privacy rights. Mahae does not sell customer personal information for money. If advertising or analytics tools are used, certain data may be shared as allowed by law. California residents may contact us at: support@mahae.store

Children’s Privacy

Mahae.store is not intended for children under the age of 16. We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take reasonable steps to delete it.

Third-Party Links

Mahae.store may include links to third-party websites, payment services, shipping carriers, or social media platforms. Mahae is not responsible for the privacy practices, content, or policies of third-party websites. Customers should review third-party privacy policies before providing information to those services.

Email Communications

Mahae may send customers emails related to orders, shipping updates, customer support, returns, refunds, and store policy matters. If marketing emails are offered, customers may unsubscribe by using the unsubscribe option provided in the email or by contacting us.

Do Not Track Signals

Some browsers may send “Do Not Track” signals. Mahae.store may not respond to all browser-based Do Not Track signals because there is no consistent industry standard for how such signals should be handled. Customers can manage cookie and tracking preferences through their browser settings.

Changes to This Privacy Policy

Mahae may update this Privacy Policy at any time to reflect changes in our business practices, website features, payment methods, legal requirements, or security procedures. Any updates will be posted on this page and will become effective immediately after publication. Customers are encouraged to review this page periodically.

Contact Information

Business Name: Mahae
Business Hours: Monday to Friday, 9:00 AM to 5:00 PM (GMT-8)
Business Email: support@mahae.store
Business Adress: 300 Egan Dr, Juneau Alaska 99801, United States