Return and Refund Policy

This Return and Refund Policy explains how Mahae handles returns, refunds, and order issues for products purchased from our online store. Mahae specializes in perfumes and fragrance, and this policy is designed to provide clear and fair return conditions for our customers. By placing an order with Mahae, customers agree to the terms outlined below. We recommend reviewing this policy carefully before completing a purchase.

Return Window

Mahae offers a 30-day return window, starting from the date your order is delivered. If 30 days have passed since delivery, we cannot accept your return request.

Return Eligibility

To be eligible for a return, the product must meet the following conditions:

    • The product must be unused and unopened
    • The fragrance bottle must be in original condition
    • The original seal, packaging, box, labels, and accessories must be included
    • The product must not show signs of use, damage, leakage caused after delivery, or tampering
    • Proof of purchase, such as order number or confirmation email, is required

Accepted Reasons for Return

Returns may be accepted within the return window for the following reasons:

    • Item arrived damaged or defective
    • Incorrect product received
    • Product arrived leaking or broken
    • Change of mind, only if the item is unopened, unused, sealed, and in original packaging

Non-Returnable Items

The following items are not eligible for return:

    • Opened perfume bottles
    • Used fragrance products
    • Items with broken or removed seals
    • Products without original packaging
    • Items damaged after delivery due to misuse or improper handling
    • Items returned after the 30-day return period
    • Return ProcedureReturn Procedure

Return Procedure

To start a return, please contact our support team at:

Email: support@mahae.store

Please include:

    • Your order number
    • Full name
    • Reason for return
    • Clear photos of the product and packaging, if the item is damaged, defective, leaking, or incorrect

Once your request is reviewed and approved, we will send you detailed return instructions, including the return address.

Please do not send any product back without approval. Returns sent without authorization may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error, such as a damaged, defective, leaking, or incorrect item. Returned items must be securely packed to prevent damage during transit. Mahae is not responsible for lost, damaged, or untracked return shipments sent by the customer. Original shipping charges are non-refundable unless the return is caused by an error from Mahae.

Return Inspection

All approved returns must be shipped to the address provided by our support team. Once the returned item is received, it will be inspected to confirm that it meets the return eligibility conditions. After inspection, customers will be notified by email regarding approval or rejection of the refund.

Restocking Fee

Mahae does not charge any restocking fees. However, original shipping charges are non-refundable unless the return is due to a damaged, defective, or incorrect item.

Exchanges

Mahae accepts exchanges for eligible items. If you would like a different fragrance, you may request an exchange according to our exchange policy. Exchange requests are subject to product availability and eligibility conditions.

Damaged, Defective, Leaking, or Incorrect Items

If you receive a damaged, defective, leaking, broken, or incorrect item, please contact us within 7 days of delivery.

Please provide:

    • Order number
    • Full name
    • Clear photos of the product
    • Clear photos of the outer and inner packaging
    • A short explanation of the issue

After verification, Mahae may offer a replacement, refund, or other suitable resolution at no additional cost.

Refunds

Once your return is received, inspected, and approved, your refund will be processed within 8 business days. Refunds are issued to the original payment method used at checkout. You will receive an email confirmation once the refund has been processed. Please note that your bank, card provider, or payment processor may take additional time to post the refund to your account.

Late or Missing Refunds

If you have not received your refund within 8 business days after refund confirmation, please first check with your bank, card provider, or payment processor. If the issue continues, contact us at:
Email: support@mahae.store
Our support team will assist you with the refund status.

Order Cancellation

Orders may be canceled only if they have not yet been processed or shipped. If your order has already been shipped, cancellation may not be possible. In that case, you may request a return after delivery if the product meets the eligibility conditions listed in this policy.

Policy Updates

Mahae reserves the right to update or modify this Return & Refund Policy at any time. Any updates will be posted on this page and will apply to future orders only.

Contact Information

Business Name: Mahae
Business Hours: Monday to Friday, 9:00 AM to 5:00 PM (GMT-8)
Business Email: support@mahae.store
Business Adress: 300 Egan Dr, Juneau Alaska 99801, United States

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