To The Club Eros by Mahae

This Return and Refund Policy explains how Mahae handles returns, refunds, and order issues for products purchased from our online store. Mahae specializes in perfumes and fragrance, and this policy is designed to provide clear and fair return conditions for our customers. By placing an order with Mahae, customers agree to the terms outlined below. We recommend reviewing this policy carefully before completing a purchase.

Return Window

Mahae offers a 30-day return window, starting from the date your order is delivered. If 30 days have passed since delivery, we cannot accept your return request.

Return Eligibility

To be eligible for a return, the product must meet the following conditions:

• The product must be unused and unopened
• The fragrance bottle must be in original condition
• The original seal, packaging, box, labels, and accessories must be included
• The product must not show signs of use, damage, leakage caused after delivery, or tampering
• Proof of purchase, such as order number or confirmation email, is required

Accepted Reasons for Return

Returns may be accepted within the return window for the following reasons:

• Item arrived damaged or defective
• Incorrect product received
• Product arrived leaking or broken
• Change of mind, only if the item is unopened, unused, sealed, and in original packaging

Non-Returnable Items

The following items are not eligible for return:

• Opened perfume bottles
• Used fragrance products
• Items with broken or removed seals
• Products without original packaging
• Items damaged after delivery due to misuse or improper handling
• Items returned after the 30-day return period
• Return ProcedureReturn Procedure

Return Procedure

To start a return, please contact our support team at:

Email: support@mahae.store

Please include:

• Your order number
• Full name
• Reason for return
• Clear photos of the product and packaging, if the item is damaged, defective, leaking, or incorrect

Once your request is reviewed and approved, we will send you detailed return instructions, including the return address.

Please do not send any product back without approval. Returns sent without authorization may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error, such as a damaged, defective, leaking, or incorrect item. Returned items must be securely packed to prevent damage during transit. Mahae is not responsible for lost, damaged, or untracked return shipments sent by the customer. Original shipping charges are non-refundable unless the return is caused by an error from Mahae.

Return Inspection

All approved returns must be shipped to the address provided by our support team. Once the returned item is received, it will be inspected to confirm that it meets the return eligibility conditions. After inspection, customers will be notified by email regarding approval or rejection of the refund.

Restocking Fee

Mahae does not charge any restocking fees. However, original shipping charges are non-refundable unless the return is due to a damaged, defective, or incorrect item.

Exchanges

Mahae accepts exchanges for eligible items.

If you would like a different fragrance, you may request an exchange according to our exchange policy. Exchange requests are subject to product availability and eligibility conditions.

Damaged, Defective, Leaking, or Incorrect Items

If you receive a damaged, defective, leaking, broken, or incorrect item, please contact us within 7 days of delivery.

Please provide:

• Order number
• Full name
• Clear photos of the product
• Clear photos of the outer and inner packaging
• A short explanation of the issue

After verification, Mahae may offer a replacement, refund, or other suitable resolution at no additional cost.

Refunds

Once your return is received, inspected, and approved, your refund will be processed within 8 business days. Refunds are issued to the original payment method used at checkout. You will receive an email confirmation once the refund has been processed. Please note that your bank, card provider, or payment processor may take additional time to post the refund to your account.

Late or Missing Refunds

If you have not received your refund within 8 business days after refund confirmation, please first check with your bank, card provider, or payment processor. If the issue continues, contact us at:
Email: support@mahae.store
Our support team will assist you with the refund status.

Order Cancellation

Orders may be canceled only if they have not yet been processed or dispatched. If your order has already been shipped, cancellation may not be possible. In that case, you may request a return after delivery if the product meets the eligibility conditions listed in this policy.

This Shipping Policy explains how Mahae processes, packages, and delivers fragrance orders within the United States. Mahae specializes in perfumes and fragrance products, and this policy ensures transparency regarding shipping costs, processing times, delivery timelines, and customer responsibilities.

Shipping Coverage

Mahae currently ships orders within the United States only. We do not offer international shipping at this time. Any order placed with a delivery address outside the United States may be canceled and refunded.

Flat Shipping Rate

All orders are shipped at a flat shipping rate of $5. This fee includes handling, protective packaging, carrier charges, and delivery to the shipping address provided by the customer. The flat shipping rate remains the same regardless of destination or order size within the United States.

Order Processing Time

Orders are processed within 1–2 business days after payment confirmation. Orders placed before 5:00 PM (GMT-8) are processed the same business day whenever possible. Orders placed after this cutoff time are processed on the next business day. Orders are processed Monday through Friday, excluding weekends and public holidays.

Transit Time

Once dispatched, orders typically arrive within 2–4 business days through standard shipping services. Transit time may vary depending on customer location, weather conditions, carrier delays, or other delivery factors outside our control.

Estimated Total Delivery Time

The estimated total delivery timeframe is 3–6 business days, including both order processing and shipping transit time. Customers will receive tracking information by email once the order has been shipped.

Tracking Information

All shipments include tracking information sent to the email address used at checkout. Tracking details usually become active once the carrier scans the package into its system. If tracking information is not received within 48 hours after placing an order, customers may contact Mahae support for assistance.

Email: support@mahae.store

Fragrance Packaging

Perfumes and fragrance products are packaged carefully to help reduce the risk of leakage, breakage, or damage during shipping. Because fragrance products may come in glass bottles or sealed packaging, customers should inspect their order immediately after delivery. If an item arrives damaged, leaking, broken, or incorrect, please contact our support team with clear photos of the product and packaging.

Delivery Method

Mahae uses trusted national shipping carriers to deliver orders directly to the address provided at checkout. Customers are responsible for ensuring that all shipping details, including name, address, apartment number, city, state, ZIP code, phone number, and email address, are accurate before completing the order.

Incorrect Address or Failed Delivery

If delivery fails because of an incorrect, incomplete, or outdated shipping address provided by the customer, the shipment may be returned, delayed, or held by the carrier. Customers are responsible for address accuracy. If reshipment is required, additional shipping charges may apply.

Shipping Delays

Mahae works to meet the estimated delivery timelines however, delays may occasionally occur due to weather, holidays, carrier capacity, incorrect address details, or logistical issues. Customers can monitor delivery updates through the tracking link provided by the carrier.

Damaged Packages

If your package arrives damaged, leaking, broken, or visibly opened, please take clear photos before discarding any packaging materials. Customers should contact Mahae support with:

• Order number
• Full name
• Clear photos of the product
• Clear photos of the outer and inner packaging
• A short description of the issue

Damaged package cases will be reviewed according to our Return and Refund Policy.

Delivery Confirmation

Deliveries are confirmed through the carrier’s tracking system. For some orders, a signature may be required upon delivery. Customers should make sure someone is available at the shipping address during the estimated delivery period if signature confirmation is required

Missed Deliveries

If no one is available at the delivery address, the carrier may attempt redelivery, leave delivery instructions, or hold the package for pickup. Customers are responsible for monitoring tracking updates and contacting the carrier when needed.

Unclaimed or Returned Shipments

If a shipment is returned to Mahae because it was unclaimed, refused, or undeliverable, reshipment may be arranged after review. Customers may be responsible for any additional shipping fees related to resending the order.

Lost or Missing Packages

If a package is lost in transit or marked as delivered but not received, customers should contact Mahae support promptly. We may review the tracking details and, when needed, help initiate an investigation with the carrier. Resolution will be handled according to the situation and our store policies.

Changes After Order Confirmation

Once an order has been placed and payment is confirmed, shipping details, product quantities, or delivery preferences may not be changed. If there is an urgent issue with your order or shipping address, contact us immediately. If the order has already been processed or shipped, changes may not be possible.

Responsibility After Delivery

Once an order is marked as delivered by the carrier, the package becomes the customer’s responsibility. Mahae is not responsible for packages lost, stolen, or misplaced after confirmed delivery. Customers are encouraged to provide a secure and accurate delivery location when placing an order

Business Days and Holidays

Mahae processes and ships orders Monday to Friday, excluding public holidays. Orders placed on weekends or holidays are processed on the next business day.