We understand that you may have questions before or after placing an order. To help you shop with confidence, we have compiled a list of the most common inquiries our customers have regarding our products and services.
General Inquiries
Q. What products does Mahae specialize in?
A. Mahae is a dedicated UK boutique specializing in a curated selection of hats and ties. We focus on providing high-quality accessories that are suitable for both formal occasions and sophisticated everyday wear.
Q. How can I contact the support team?
A. If you have a specific question that isn’t answered here, you can reach us via email at info@mahae.store. Our team is available Monday to Friday, from 08:00 AM to 04:00 PM.
Shipping and Delivery
Q. Where do you deliver?
A. Currently, we focus on serving customers across the United Kingdom. We use reliable local courier services to ensure your items arrive safely.
Q. What are the shipping costs?
A. We aim to keep our pricing straightforward. We charge a flat-rate shipping fee of £10 on all orders within the UK.
Q. How long will it take for my order to arrive?
A. Most orders are processed within 1–2 business days. Please note that total delivery time (processing + transit) is usually between 4–7 business days.
Q. Can I track my parcel?
A. Yes. Once your order has been handed over to our courier partner, we will send a confirmation email containing your tracking number and a link to monitor your delivery.
Payments and Security
Q. Which payment methods do you accept?
A. To ensure your financial security, we exclusively use PayPal for all transactions. This allows you to pay using your PayPal balance or any major debit/credit card linked to your account.
Q. Is my data secure?
A. Absolutely. We do not store your payment information on our servers. All transactions are encrypted and processed through PayPal’s secure gateway.
Returns, Refunds, and Cancellations
Q. What is your return policy?
A. We offer a 30-day return window. If you are not completely satisfied, you can request a return within 30 days of receiving your item. To be eligible, the hat or tie must be unused, in its original packaging, and in the same condition as received.
Q. How do I initiate a return?
A. Please email info@mahae.store with your Order Number and the reason for the return. Our team will provide you with the return address and further instructions.
Q. Are there any restocking fees?
A. No. We do not believe in hidden charges. There are no restocking fees for any returned items.
Q. How long does it take to receive a refund?
A. Once we receive and inspect your returned item, we will notify you of the approval. Approved refunds are processed within 7 business days back to your original payment method.
Q. an I cancel my order?
A. You may cancel your order at any time before it has been dispatched. Once an order is on its way to you, we are unable to cancel it, but you may follow our return process once it arrives.
Damaged or Incorrect Items
Q. What if my order arrives damaged?
A. While we take great care in packaging our products, if you receive a damaged or incorrect item, please contact us at info@mahae.store within 48 hours of delivery. Please include photos of the item and the packaging so we can resolve the issue promptly.
Get In Touch
Business Name: Mahae
Business Mail: info@mahae.store
Business Hours: 8:00 AM to 4:00 PM
Business Days: Monday to Friday
Business Address: 25 Main St, Balerno EH14 7EQ, United Kingdom