At Mahae, we believe that clear communication is the foundation of a trust based relationship with our customers. Whether you are seeking expert advice on choosing the right tie for an event, need assistance with hat sizing, or require an update on your shipment, our team is dedicated to providing you with timely and accurate information.
We are committed to the highest standards of service and ensure that every inquiry is handled with professionalism and care.
Our Contact Details
Email Support: For all customer service inquiries, order updates, or product related questions, please contact us at: info@mahae.store Our goal is to respond to all emails within 24 to 48 business hours, excluding weekends and public holidays.
Live Support: During our standard business hours (08:00 AM – 04:00 PM), you can connect with our team for real-time assistance. If our representatives are currently attending to other customers, you can leave a message through the chat window, and we will follow up with you as soon as an agent becomes available.
After-Hours Support: If you reach out to us outside of our operational hours, please feel free to leave your name, email address, and a brief description of your query in the chat box. Our team will review your message and get back to you during the next business day.
Business Address: Mahae is a United Kingdom based retailer. Our administrative and mailing office is located at: 25 Main St, Balerno, EH14 7EQ, United Kingdom
Operational Hours: Our support team is available during the following hours, Monday to Friday, 08:00 AM – 04:00 PM (GMT,) Saturday and Sunday Closed.
Assisting with Your Inquiry
To ensure we can resolve your request as efficiently as possible, please follow these guidelines when contacting us:
- Existing Orders: Please include your Order Number and the full name used during checkout in the subject line of your email.
- Shipping Status: If you are inquiring about a delivery, please verify your tracking number through the link provided in your shipping confirmation email before reaching out.
- Product Specifications: For detailed questions regarding materials, fabric care, or dimensions of our hats and ties, our product specialists are ready to assist.
Social Presence and Style Inspiration
We invite you to join our growing community of style enthusiasts. While we do not offer customer support directly through social media comments, you can stay updated on our latest collections and style guides here:
Our Commitment to You
At Mahae, we believe that shopping should be a personal and worry free experience. When you choose our hats and ties, you aren’t just buying an accessory you’re trusting us with your style.
- Your Privacy Matters: We treat your information with the highest level of respect. Any details you share with us are kept strictly confidential and used only to ensure your order reaches you smoothly.
- Safe and Simple Shopping: We use industry standard secure payment processing to make sure your checkout is always protected. No hidden fees, no surprises just straightforward shopping.
- Dedicated Support: We are a real team, not a set of automated responses. If you ever have a concern or just need some styling advice, we are here to listen and help.
Get In Touch
Business Name: Mahae
Business Mail: info@mahae.store
Business Hours: 8:00 AM to 4:00 PM
Business Days: Monday to Friday
Business Address: 25 Main St, Balerno EH14 7EQ, United Kingdom