Welcome to the Mahae FAQ section!
We’ve gathered answers to the most common questions our customers ask about our wallets, ties, hats, shipping, returns, and more. If you don’t find what you’re looking for here, our friendly support team is always happy to help.

1. About Mahae

Q: What is Mahae?
A: Mahae is a online store offering elegance wallets, stylish ties, and fashionable hats. Our mission is to provide timeless designs, durable craftsmanship, and exceptional customer service.

Q: Where are you located?
A: We are based in Texas, USA, and we ship our products in USA.

2. Products & Quality

Q: Are your products authentic?
A: Yes! All our wallets, ties, and hats are made with good materials and undergo strict quality checks before shipment.

Q: Do you offer different sizes for hats and ties?
A: Yes, our hats come in various sizes, and ties are standard length unless otherwise specified in the product description.

Q: How do I care for my wallet, tie, or hat?
A: Care instructions are provided on each product page. We recommend storing wallets in a cool, dry place, gently spot-cleaning ties, and following hat care instructions to maintain their shape and look.

3. Orders & Payments

Q: What payment methods do you accept?
A: We accept payments with Stripe as secure payment method.

Q: What currency will I be charged in?
A: All transactions are processed in United States Dollars (USD).

Q: Can I cancel or change my order after placing it?
A: Orders can be modified or canceled within 24 hours of purchase. Contact us at info@mahae.store for assistance.

4. Shipping & Delivery

Q: Do you offer worldwide shipping?
A: No, we ship only in United States. Shipping options and costs are calculated at checkout.

Q: How long does delivery take?
A: Orders are usually processed within 1–3 business days. Delivery within the USA typically takes 5–10 business days.

Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking number via email to monitor your delivery status.

5. Returns & Refunds

Q: What is your return policy?
A: You can request a return within 14 days of receiving your order. Items must be unused, in original packaging, and in the same condition as received.

Q: How do I request a return?
A: Email info@mahae.store with your order number, item(s) you wish to return, and reason for return. Our team will review your request and provide the return address and next steps.

Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.

Q: Do you charge a restocking fee?
A: No, we do not charge restocking fees for returns or exchanges.

Get In Touch

Business Name: Mahae
Support Mail: info@mahae.store
Phone: +1 (813)956-7205
Chat Support: 24/7
Working Hours: 8:30 AM to 4:30 PM (Monday to Friday)
Office Address: 2540 Blue Heron Cir, Seabrook, TEXAS 77586, UNITED STATES